Repair, Exchange, & Return Request
We offer a 30 day return policy. Returns, Repairs, and Replacement can be requested at this link . If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
Sale items, Gift cards, Downloadable software products, Some health and personal care items, electric or gas ride-on items.
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer. Do not refuse shipment. To receive a refund or replacement you must follow return procedures and send back using our return label unless otherwise authorized. Refusing to accept shipment is not the proper way to return and will not guarantee a refund.
There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use, scooters, ride-ons, some electronics. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your credit card company or bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In certain circumstances they can be exchanged if they are unable to be repaired (if used).
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival or if the wrong item was shipped. If you need to exchange it for the same item, please use the return or exchange request form found on our menu and return instructions will be provided if approved.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please use the return request form found on our menu and return instructions will be provided if approved. Refusal or shipment may result in refunds being denied in whole or in part. If the item does get back to us this way it will be subject at least to restocking fees of 20% of the purchase price and actual cost of shipping. Items unable to be delivered or that have to be returned at our request due to issues with the delivery address, payment, charge disputes, cancelation request after the item has shipped, customer availability or other issues will be subject to restocking fees of 20% of the purchase price and the actual cost of shipping.
Buyers will be responsible for paying for the shipping costs for returning an item. Shipping costs are non-refundable. If buyer receives a refund, the cost of return shipping will be deducted from the total refund unless otherwise approved.
Depending on where the item is being shipped, the time it may take for an exchanged product may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items returned that are not in the condition as described in the return request will not be refunded and buyer will be responsible for paying shipping costs in order to have item returned.